about us about us about us about us about us about us about us about us about us about us
The values-led creative marketing agency that brings your vision to life
The original Write Impression (now TWI) was founded by former journalist Kate Everett as a PR and communications agency in 2007. Back then Facebook was just making an appearance, and we were still using dial-up to access the Internet, but we were on the cusp of unparalleled change.
TWI has grown to include a team of experts in internal and external communications, digital, design, PR and marketing, working with UK and international clients in sectors including renewable energy, technology, oil & gas, education and health and social care.
We are Trusted
We are proud to say that many of our clients have worked with us for years and 90% of our business still comes through recommendation.
Having led numerous organisations over many decades and worked with many, many PR and marketing agencies I can say unequivocally that TWI are the best by a country mile.
They are proactive, understanding and incredibly professional to work with. Highly recommended – working with them is an absolute no brainer.
Mark Heasman – Group Chief Executive Officer, Provide Community
our values our values our values our values our values our values our values our values
We are creative
Creativity is where everything starts.
We bring fresh thinking, challenge assumptions, and turn ideas into work that genuinely stands out. It’s not about being different for the sake of it, it’s about creating meaningful, effective solutions that push your brand further than expected.
We put people first
At the heart of everything we do are people.
We take the time to understand your world, your challenges, and what success looks like for you. By building genuine relationships and working collaboratively, we create work that connects, resonates, and makes a lasting impact.
We are trusted
Trust is earned through what we do and how we do it.
We build long-term partnerships based on honesty, transparency, and consistently delivering on our promises. Our clients rely on us not just for great work, but for clear thinking, straight talking, and results they can depend on.
We make it happen
Ideas only matter if they deliver.
We combine strategic thinking with practical execution to turn ambition into real, measurable results. From first brief to final outcome, we take ownership, move with purpose, and make sure nothing stands in the way of getting it done.
From what we believe to what we do…
We work with incredible businesses to amplify and evolve their brand, tell their story and deliver impactful exposure.
Here to help you build, define and deliver your message and maximise your reach. Our multi-skilled team have years of experience in developing and delivering regional, national and international campaigns for public and private sector clients.
Someone once told me that if you love what you do, you’ll never work a day in your life and I wanted to create a business that could do that not just for me, but for my team. I love what I do, and I wanted to combine that with a business model that was led by creativity, relationships and results.
The difference it makes to our clients in not just in the quality of the work we deliver, but our commitment to doing things differently; from the relationships we build to the transparency of our delivery and the time we take to understand and support the ambitions of the businesses we work with. Read our TWI insights for more insight and expertise from Kate and the rest of the TWI team.
The difference we make
Getting inside your business
At TWI, we believe that exceptional marketing starts with a deep understanding of your business. That’s why we prioritise comprehensive onboarding for every client. We invest time to truly grasp what makes your organisation unique, diving into your values, goals, and challenges. This thorough approach allows us to uncover the essence of your brand and identify what sets you apart in your industry. By gaining this intimate knowledge, we’re able to craft and implement creative marketing strategies that aren’t just effective, but deliver tangible results tailored specifically to your business needs.
We invest significantly in premium technology and software solutions, giving our clients access to a full agency suite that most in-house teams can’t match. From advanced analytics and engagement platforms to sophisticated AI and design tools, we harness the power of top-tier marketing tech to deliver exceptional results. Our team’s diverse skills, combined with these professional-grade resources, enable us to craft strategies and execute campaigns with precision and creativity. With TWI, you’re not just hiring a team; you’re gaining access to a complete marketing powerhouse.
We don’t believe that an Excel spreadsheet tells a story. We work with our clients to create bespoke reporting that mirrors your strategic aims and KPIs and is interactive and accessible from the boardroom to the sales team.
We don’t just celebrate successes; we openly discuss challenges too. Our reports offer a clear view of past activities and future plans, ensuring you’re always in the loop and can make informed decisions about your marketing strategy.
Clear delivery
Transparency means telling you exactly what you need to know, not just what you want to hear. Alongside regular check-ins, every client has a monthly, detailed stakeholder-friendly report that mirrors our agreed strategic objectives. We celebrate great results but have agile methodology that enables us to measure performance in real-time and adapt to deliver best value for our clients.
Transparent pricing
Alongside our in-house team, we work with trusted, values-aligned partners who collectively represent some of the best people in the business. Whether it’s print, advertising technology solutions or consultancy we ensure our clients get best value and we seamlessly support the whole process. It’s one point of contact and one, high-quality delivery promise.
No retainer fee
With TWI you get what you pay for. We work on pre-agreed, fixed project costs or spread the cost of our delivery over agreed milestones and outcomes. We focus on month-on-month and year-on-year KPIs that align with our clients’ strategic goals. That means you get to track your marketing KPIs against budget with no surprises.
Are you ready for some fresh thinking?
Put simply, if you want to get results, we can help.