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Designing with empathy, accessibility, and purpose for Level Best Enterprises.
Level Best Enterprises is a vibrant charity that supports young adults with learning disabilities through hands-on training across food, art, horticulture, and seasonal enterprises in Colchester.
In 2022 the organisation went through a transformation. Significant investment saw the opening of a brand-new café and training centre in the heart of Colchester city centre that would transform their delivery capability. Level Best Enterprises needed a website that matched their energy, ambition, and inclusive ethos.
Services
Accessibility by Design
Level Best’s previous website was outdated, largely unseen, difficult to navigate, and not fully accessible to the very people they work for and alongside. With a new building on the horizon and growing visibility in the local community, they needed a fresh digital presence that would support their evolving work.
Inclusivity is central to everything they do, so the new website had to reflect that from the ground up – not only meeting accessibility standards, but also acting as a human-centred platform to share their story, promote their new Colchester café, art gallery and public space, and showcase their four core enterprises in a way that speaks to partners, funders, and customers alike. We delivered:
- An accessible site aligned with current website standard
- A platform to promote their new café, gallery and public space
- A digital showcase of the organisation’s four core enterprise
- A modern, creatively-led design that reflects their mission and values
- Clear, legible typefaces and strong colour contrast
- Consistent layout and intuitive navigation
- An accessibility toolbar allowing users to adjust font size, contrast and more
- Digitised website forms for online enquiries and application
The outcome
The new website has been met with overwhelmingly positive feedback from both internal teams, trainees and the wider community.
Since its launch, the website has become a vital tool for connecting staff, trainees, and customers to Level Best as a community. The website has consistently helped Level Best increase café and gallery visits, share their impact with the community, provide accessible information for families, volunteers, and partners, and confidently communicate their positive, community-impact-related news.
85%
Ranking Page 1
Timed to coincide with the launch of Level Best’s new café and trainee centre, the new website plays a key role in raising awareness and driving visits.
We crafted a platform that not only promoted the café but also gave space to all four of Level Best’s core enterprises, with each section designed to be visually rich and emotionally engaging, highlighting the creativity, independence, and purpose that runs through every part of Level Best Enterprises. The result? *Stats correct as of 1st January 2026. A flexible, scalable site that has supported:
£600+
2 years
100+
40%
23,000+
500+
I found TWI to be personable, professional, encouraging and creative from the outset. The support they have offered us, particularly at such a crucial time for our organisation, has been invaluable. I have discovered that they will go above and beyond to support us as an organisation, and I can’t recommend them enough.
Alison Ling, Manager, Level Best Enterprises
We’re proud to continue working with Level Best Enterprises as their story unfolds. A great website doesn’t just tell you where an organisation is today; it empowers them to grow and develop in the future.
In 2024, Level Best plans to leverage their digital presence to engage local businesses through new sponsorship opportunities and launch local events and initiatives in 2025. The website will continue to be a cornerstone of their strategy to increase brand visibility and community engagement.
The website will also support their KPI goals, including improving social media engagement rates, audience growth, conversion rates, and customer acquisition – all tracked through their comprehensive digital analytics.
What else have we achieved for level best?
