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Privacy policy

Effective Date: 15 May 2025

The Write Impression LLP (“TWI”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at www.twi.agency (“Website”), and your rights in relation to that information.

1. Who We Are

Company Name: The Write Impression LLP
Registered Office: 33 Mayfly Way, Colchester, Essex, CO7 7WX, United Kingdom
Company Number: OC342633
Email: info@twi.agency
Website: www.twi.agency
Data Controller: The Write Impression LLP

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data: Name, title, company name
  • Contact Data: Email address, phone number, postal address
  • Technical Data: IP address, browser type and version, time zone setting, operating system and platform
  • Usage Data: Information about how you use our website
  • Marketing and Communications Data: Your preferences in receiving marketing and commercial communications from us

We collect data through:

  • Direct interactions (e.g. filling in forms or contacting us)
  • Automated technologies (e.g. cookies, server logs, in-page bots)

3. How We Use Your Information

We process your personal data for the following purposes:

  • To respond to your enquiries
  • To provide you with services you request
  • To manage and improve our website
  • To comply with legal obligations
  • To send you marketing communications (only where permitted)

We rely on the following lawful bases under the UK GDPR:

  • Your consent
  • Performance of a contract
  • Legal obligations
  • Legitimate interests (e.g. to operate our business and improve our services)

4. Sharing Your Information

We will not sell or rent your personal data. We may share your data with:

  • Service providers who support our business (e.g. website hosting, analytics, email communications)
  • Professional advisers (e.g. lawyers, accountants)
  • Regulatory bodies or law enforcement, where required

All third parties are required to respect the confidentiality of your personal data and to treat it in accordance with the law.

5. International Data Transfers

We do not routinely transfer your data outside the UK. Where we do, we ensure appropriate safeguards are in place in accordance with UK data protection laws, such as the use of standard contractual clauses.

6. Data Security

We take reasonable measures to protect your personal data, including:

  • SSL encryption
  • Secure servers
  • Access controls and staff training
  • Internal GDPR best practice with quarterly reviews

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Your Legal Rights

You have the following rights under UK data protection law:

  • The right to access your personal data
  • The right to correct inaccurate or incomplete data
  • The right to erase your data in certain circumstances
  • The right to object to or restrict processing
  • The right to data portability
  • The right to withdraw consent at any time (where applicable)
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

You can exercise your rights by contacting us at: info@twi.agency

9. Cookies

Our website uses cookies to enhance your experience and analyse traffic. For details on how we use cookies and how you can manage your preferences, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in the law or our practices. We recommend checking this page regularly. Significant updates will be communicated prominently.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

The Data Protection Officer
The Write Impression LLP (TWI)
Email: info@twi.agency
Address: 33 Mayfly Way, Colchester, Essex, CO7 7WX, UK