CASE STUDY

Trampoline Park

We provided a full public relations and marketing service to this UK-based trampoline park, engaging with customers on every level from school liaison and customer service to digital campaigns.

Working with TWI was as good as having an in-house marketing team. They worked with us across every level of the business, from coming up with creative ideas, to managing our website and social media feeds and enhancing customer satisfaction levels. Crucially, the team helped us grow partnerships through affiliations with schools, businesses and community groups, and even managed our Groupon campaigns.

Facebook Statistics:

What we did:

Branding, digital and print graphic design and POS
Social media management
Focus groups, schools and community liaison
Customer service management
Video creation and photography
Weekly board-level consultancy
Advertising and campaign management
PR and media liaison
Event management
E-marketing
Groupon campaign management
Website content and SEO

What we achieved:

Web sessions increased from 2000 to 14,000 per month
Average 59% new monthly website visitors
Website bounce rate of <1%
6200 organics Facebook ‘likes’ in less than 12 months
Average 5 website page views
Organic page rankings of #1 on Google
98% customer satisfaction feedback
Engaged with 100% of local schools, colleges and universities
Month one increase in page actions of 1300%
2000 monthly increase in campaign target age range of 25-34
Average 25% click to book conversion rate
172,125 school holiday campaign regional reach in one week generating 500 ‘book now’ clicks
Regional news and consumer magazine media coverage
Set up and sales management of online gift voucher packages

What we did:

Branding, digital and print graphic design and POS
Social media management
Focus groups, schools and community liaison
Customer service management
Video creation and photography
Weekly board-level consultancy
Advertising and campaign management
PR and media liaison
Event management
E-marketing
Groupon campaign management
Website content and SEO

What we achieved:

Web sessions increased from 2000 to 14,000 per month
Average 59% new monthly website visitors
Website bounce rate of <1%
6200 organics Facebook ‘likes’ in less than 12 months
Average 5 website page views
Organic page rankings of #1 on Google
98% customer satisfaction feedback
Engaged with 100% of local schools, colleges and universities
Month one increase in page actions of 1300%
2000 monthly increase in campaign target age range of 25-34
Average 25% click to book conversion rate
172,125 school holiday campaign regional reach in one week generating 500 ‘book now’ clicks
Regional news and consumer magazine media coverage
Set up and sales management of online gift voucher packages