CASE STUDY

Trampoline Park

We provided a full public relations and marketing service to this UK-based trampoline park, engaging with customers on every level from school liaison and customer service to digital campaigns.

Working with TWI was as good as having an in-house marketing team. They worked with us across every level of the business, from coming up with creative ideas, to managing our website and social media feeds and enhancing customer satisfaction levels. Crucially, the team helped us grow partnerships through affiliations with schools, businesses and community groups, and even managed our Groupon campaigns.

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Trampoline Park[1]

What we did:

  • Branding, digital and print graphic design and POS
  • Social media management
  • Focus groups, schools and community liaison
  • Customer service management
  • Video creation and photography
  • Weekly board-level consultancy
  • Advertising and campaign management
  • PR and media liaison
  • Event management
  • E-marketing
  • Groupon campaign management
  • Website content and SEO

What we achieved:

  • Web sessions increased from 2000 to 14,000 per month
  • Average 59% new monthly website visitors
  • Website bounce rate of <1%
  • 6200 organics Facebook ‘likes’ in less than 12 months
  • Average 5 website page views
  • Organic page rankings of #1 on Google
  • 98% customer satisfaction feedback
  • Engaged with 100% of local schools, colleges and universities
  • Month one increase in page actions of 1300%
  • 2000 monthly increase in campaign target age range of 25-34
  • Average 25% click to book conversion rate
  • 172,125 school holiday campaign regional reach in one week generating 500 ‘book now’ clicks
  • Regional news and consumer magazine media coverage
  • Set up and sales management of online gift voucher packages

What we did:

  • Branding, digital and print graphic design and POS
  • Social media management
  • Focus groups, schools and community liaison
  • Customer service management
  • Video creation and photography
  • Weekly board-level consultancy
  • Advertising and campaign management
  • PR and media liaison
  • Event management
  • E-marketing
  • Groupon campaign management
  • Website content and SEO

What we achieved:

  • Web sessions increased from 2000 to 14,000 per month
  • Average 59% new monthly website visitors
  • Website bounce rate of <1%
  • 6200 organics Facebook ‘likes’ in less than 12 months
  • Average 5 website page views
  • Organic page rankings of #1 on Google
  • 98% customer satisfaction feedback
  • Engaged with 100% of local schools, colleges and universities
  • Month one increase in page actions of 1300%
  • 2000 monthly increase in campaign target age range of 25-34
  • Average 25% click to book conversion rate
  • 172,125 school holiday campaign regional reach in one week generating 500 ‘book now’ clicks
  • Regional news and consumer magazine media coverage
  • Set up and sales management of online gift voucher packages

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